Paying for care
Your hospital bill, in plain words
The questions families ask the cashier most, answered before you need to ask.
Questions and answers
Anything else? Billing is at the lobby, next to admitting.
Do I have to pay a deposit before emergency care?
No. For an emergency or a serious case, no deposit or advance payment may be asked before you are treated. This is the law (RA 10932), and it applies here.
Do I pay a deposit for a planned admission?
Usually yes. For a planned admission, admitting will tell you the deposit for your room class before you are admitted. It is credited to your bill.
Can I see my bill before I go home?
Yes. Ask the nurse station or billing for your statement of account on any day of your stay. It shows each charge and what PhilHealth and your HMO are expected to cover.
In what order are discounts and coverage applied?
Senior citizen and PWD discounts are applied to the patient's own charges. PhilHealth and your HMO are then deducted as their rules allow. Billing will show you each line before you settle.
What if I cannot pay the whole bill?
Talk to billing before discharge. A patient who cannot settle in full may be allowed to leave on a promissory note, as RA 9439 provides. Billing will explain what applies to your room class and your case.
Do you accept guarantee letters?
Yes. Bring guarantee letters from government offices or other sponsors to billing as early as you can, so they can be applied before you settle.
How do refunds work?
If what you paid is more than your final bill, billing records a refund on your account. It is released after the final bill is checked, and you will be told when to collect it.